Professional management & support for online shops
Don't have time to manage your webshop on a daily basis?
Online store support supports online webshops with full management and technical maintenance. From customer service to daily monitoring and technical maintenance - we take over all webshop management from you.
We follow up customer queries, orders and service requests.
We keep your webshop secure, stable and up-to-date.
We handle questions about orders, delivery, returns and service.
Updates, error messages, bugs and compatibility issues are proactively monitored.
Support for professional e-commerce webshops
One partner for the complete management of your webshop
A running a successful webshop today requires more than just selling products. Besides orders and marketing, technical and operational tasks come into play on a daily basis that require time and attention.
Online store support takes over all tasks such as the daily management and monitoring your webshop. We ensure that your webshop keeps functioning correctly, runs stably and is professionally monitored.
-
No worries about bugs, updates or security
-
No time wasted on technical details
-
More peace of mind and overview
-
More time for your core business
Want to get rid of technical worries and unnecessary wasted time?
Technical tasks, updates, customer queries and minor adjustments often take taking longer than expected. Especially when these tasks keep piling up, it becomes difficult to keep an overview and work efficiently.
Online store support provides active follow-up and quick support. Problems are solved not only when they occur, but also where possible prevent through careful monitoring and control.
This keeps your webshop working reliably and avoids unexpected problems during busy times.
Outsource webshop maintenance for Shopify & WooCommerce
Online Store Support offers professional support for webshops that want to outsource their webshop maintenance and customer service.
Running an online shop today requires much more than just selling products.
Technical maintenance, updates, security, customer service, content customisation and optimisation are taking more and more time. Online store support offers targeted support for both Shopify as WooCommerce.
Customer service
Professional handling of customer queries, entirely on behalf of your webshop.
Technical management
Fixing errors, bugs and technical problems in your webshop.
Website maintenance
Updates, security and checks for a stable webshop.
Content & management
Adjustments to products, pages, banners and structure.
Performance & UX
Improving loading speed, stability and ease of use.
SEO & optimisation
Google SEO and content optimisation for better findability.
Your webshop must always be online, secure and ready to sell
A webshop that is not actively monitored is more likely to run into technical errors, performance problems or checkout failures. Small anomalies often go unnoticed until they have a direct impact on orders, payments or sales.
Online store support combines monitoring, security and checkout follow-up in one continuous support. We actively monitor your webshop, check critical components and intervene immediately if something goes wrong. This keeps your webshop stable, secure and fully operational - without you having to monitor everything yourself.
Solving technical problems
When something goes wrong in your webshop, we intervene quickly. Technical errors are solved quickly to reduce downtime and loss of turnover.
Security & daily backups
Does something go wrong after an update or technical change? Thanks to backups and follow-ups, we can always fix problems quickly.
Checkout and payments always operational
We intervene quickly in case of problems with payments, payment methods or checkout settings to avoid loss of sales.
Our cooperation is simple and transparent
You know what we do and what you can expect from us. We take it management and the customer service of your webshop over and keep you informed where necessary - clear agreements, transparent rates and no technical hassle.
Single Assignments
€ 0
/ Hour
For web shops that do not need a fixed management package, but want occasional support.
-
Support on request
-
Content adjustments
-
Problem solving & advice
-
Maintenance and optimisations
-
Flexible without obligations
Maintenance package
€ 0
/ Month
For web shops that only need technical support, security and maintenance.
-
Daily Backups
-
Technical advice
-
Minor adjustments
-
Updates & Security
-
Billed annually
Essentials
€ 0
/ Month
For web shops that want to be relieved of daily tasks and basic management, without technical worries.
-
Customer service via e-mail
-
Technical control
-
Basic content adjustments
-
Updates & Security
-
Basic monitoring & security
Pro
€ 0
/ Month
For growing online shops that want to outsource their entire management and continuously optimise.
-
Full customer service
-
Full technical management
-
Website maintenance & updates
-
Structural adjustments
-
24/7 monitoring & security
All prices are exclusive of VAT. Rates are indicative and depend on the support required.
What customers value about our cooperation
Our customers choose Online store support because they no longer want to spend time or worry about the technical and operational management of their webshop. We work discreetly, reliably and with a focus on continuity.
Frequently asked questions
Doubts or questions are normal. Below, we answer the most common questions about our support and cooperation.
Do you have another question? Send us a message.
Yes, you can. Live chat support is possible depending on the volume and cooperation chosen. This can be part of a management package or discussed separately.
Yes. We also offer hourly support for webshops that do not require a fixed management package. This is ideal for solving technical problems, adjustments or advice.
No. A monthly management package is intended for web shops that require ongoing support and relief, such as customer service and maintenance. For individual or temporary support, you can also hire us by the hour.
No. That is precisely the purpose of our services. We completely take over technical tasks, problems and follow-up so that you can focus on your business.
No. Shopify is our main platform, but we also support other web shop platforms such as WooCommerce (WordPress), Magento, Wix, BigCommerce, SquareSpace, and many more. During an introductory meeting, we will look together at what is possible for your setup.
Communication is simple and transparent, via email or agreed channels such as our Ticketing System or WhatsApp. You don't have to follow up on everything - we keep an overview and provide feedback where necessary.
We actively monitor your webshop and intervene when necessary. In case of problems or errors, we provide a quick analysis and solution, without you having to take any technical steps yourself.
No. We work without complex contracts or surprises. Everything is discussed in advance and tailored to your needs.
Blog
In our blog, we share insights and experiences from the practice of webshop management. No marketing stories, but clear explanations of technical choices, support, risks and optimisation.
Contact us
Would you like to know how Online store support can unburden you? Leave your details and we will contact you to discuss your situation and needs.
Contact
For technical issues and general questions, please visit our help centre.
