Professional management & support for online shops
Don't have time to manage your webshop on a daily basis?
Online store support supports online webshops with full management and support. From daily customer service to technical optimisation and growth - one central point of contact for everything your webshop needs.
We follow up customer queries, orders and service requests.
We keep your webshop secure, stable and up-to-date.
We handle questions about orders, delivery, returns and service.
Updates, error messages, bugs and compatibility issues are proactively monitored.
Support for professional e-commerce webshops
One partner for the complete management of your webshop
You do not need any technical knowledge to run a successful webshop. Online store support takes over all tasks that are complex, time-consuming or daunting for non-technical entrepreneurs.
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No worries about bugs, updates or security
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No time wasted on technical details
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More peace of mind and overview
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More time for your core business
Want to get rid of technical worries and wasted time?
Leave the management of your webshop to Online store support and regain space to focus on what really matters.
Online store support works proactively and carefully. We prevent problems wherever possible and solve them quickly when they arise.
Your webshop, without technical headaches
Running an online shop today requires much more than just selling products.
Technical maintenance, updates, security, customer service, content customisation and optimisation are taking more and more time. Online store support takes over this complete management from you, for maximum peace of mind and continuity.
Customer service
Professional handling of customer queries, entirely on behalf of your webshop.
Technical management
Fixing errors, bugs and technical problems in your webshop.
Website maintenance
Updates, security and checks for a stable webshop.
Content & management
Adjustments to products, pages, banners and structure.
Performance & UX
Improving loading speed, stability and ease of use.
SEO & optimisation
Google SEO and content optimisation for better findability.
Our cooperation is simple and transparent.
You know what we are doing, without having to follow everything up yourself. We take over the management of your webshop and keep you informed where necessary - without you having to follow everything up yourself. No complex processes or technical fuss.
On request
€ 0
/ Hour
For web shops that do not need a fixed management package, but want occasional support.
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Support on request
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Content adjustments
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Problem solving & advice
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Maintenance and optimisations
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Flexible without obligations
Essentials
€ 0
/ Month
For web shops that want to be relieved of daily tasks and basic management, without technical worries.
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Customer service via e-mail
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Basic technical management
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Website updates & monitoring
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Basic content adjustments
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Basic monitoring & security
Pro
€ 0
/ Month
For growing online shops that want to outsource their entire management and continuously optimise.
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Full customer service
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Full technical management
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Website maintenance & updates
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Structural adjustments
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24/7 monitoring & security
What customers value about our cooperation
Our customers choose Online store support because they no longer want to spend time or worry about the technical and operational management of their webshop. We work discreetly, reliably and with a focus on continuity.
Frequently asked questions
Doubts or questions are normal. Below, we answer the most common questions about our support and cooperation.
Do you have another question? Send us a message.
Yes, you can. Live chat support is possible depending on the volume and cooperation chosen. This can be part of a management package or discussed separately.
Yes. We also offer hourly support for webshops that do not require a fixed management package. This is ideal for solving technical problems, adjustments or advice.
No. A monthly management package is intended for web shops that require ongoing support and relief, such as customer service and maintenance. For individual or temporary support, you can also hire us by the hour.
No. That is precisely the purpose of our services. We completely take over technical tasks, problems and follow-up so that you can focus on your business.
No. Shopify is our main platform, but we also support other web shop platforms such as WooCommerce (WordPress), Magento, Wix, BigCommerce, SquareSpace, and many more. During an introductory meeting, we will look together at what is possible for your setup.
Communication is simple and transparent, via email or agreed channels such as our Ticketing System or WhatsApp. You don't have to follow up on everything - we keep an overview and provide feedback where necessary.
We actively monitor your webshop and intervene when necessary. In case of problems or errors, we provide a quick analysis and solution, without you having to take any technical steps yourself.
No. We work without complex contracts or surprises. Everything is discussed in advance and tailored to your needs.
Contact us
Would you like to know how Online store support can unburden you? Leave your details and we will contact you to discuss your situation and needs.
Contact
For technical issues and general questions, please visit our help centre.
