Everything we can do for your webshop
From technical management and customer service to content, optimisation and daily monitoring - we take over the entire webshop management from you.
A complete overview of our support
All the tasks that take time, are technical or linger, we will take over for you.
Every webshop is different, but the challenges are often the same. The overviews below show the wide range of tasks and responsibilities that Online store support can include - from day-to-day support to technical optimisation and growth.
Is your specific question not literally listed here? If so, we will be happy to see how we can still help you.
🧑💻 Customer service & support
Answering customer emails
Support around orders
Questions on deliveries and returns
Service and warranty questions
Live chat support (if required)
Forwarding or follow-up of complex cases
Professional communication on behalf of the webshop
🔄 Maintenance, updates & compatibility
Implementation of platform and theme updates
Checking compatibility after updates
App updates and change tracking
Security updates and patches
Preventive maintenance
Testing after updates (front-end & checkout)
Cleaning up outdated or conflicting apps
🔐 Security & reliability
Basic webshop security
Checking for vulnerabilities
Check security settings
Prevention of spam and abuse
Monitoring suspicious activities
Advice around safe working practices
Basic backup checks (if applicable)
📝 Content & daily adjustments
Adjusting product information
Adding or modifying products
Adjusting prices and promotions
Editing texts and pages
Customising banners and visuals
Structure and navigation changes
Creation of new pages
🔧 Technical management & troubleshooting
Resolving technical errors and bugs
Debugging theme and app conflicts
Fixing error messages on the website
Checking and resolving checkout issues
Problems with payments and payment providers
Problems with shipments or shipment settings
Monitoring technical stability
Proactive intervention in case of malfunctions
⚡ Performance & ease of use (UX)
Improving loading speed
Optimising images
Cleaning up unnecessary scripts
Improving mobile display
Improving usability
Optimisation of checkout experience
Advice around conversion and flow
🔍 SEO & findability
Technical SEO checks
Solving SEO mistakes
Optimising page structure
Optimising titles and metas
Improve internal link structure
Basic content optimisation
Advice around search engine friendliness
🔗 Integrations & links
Links to external tools
Control of existing integrations
Troubleshooting API connections
Integrations with fulfilment partners
Integrations with e-mail tools
Integrations with marketing tools
Coordination with external parties
📊 Monitoring & follow-up
Basic monitoring of webshop operation
Checking error messages
Following up notifications and alerts
Identifying areas for improvement
Report where necessary
Proactive follow-up of recurring problems
🤝 Support & advice
Tailor-made technical advice
Thinking along about solutions
Guidance on changes
Second opinion in case of problems
Temporary support
Support on an hourly basis (virtual assistance)
⭐ Reviews & social proof
Install/configure review app
Importing/manually adding reviews (where allowed)
Place review widgets (product page, home, collection pages)
Add trust badges & warranty sections
Formatting testimonial sections and keeping them consistent
🪟 Popups, lead capture & conversion tools
Create popups (exit intent, discount, newsletter, announcement)
Popup copywriting and design adapt to branding
Set up popup targeting (pages, timing, scroll, country)
Setting up A/B variants (if tool available)
Cookie/consent compatibility check with popups
🛍️ Product management & merchandising
Adding and structuring products (collections, tags, variants)
Optimising product listings (titles, descriptions, bullets, SEO, photo order)
Improve product pages (USPs, icons, tabs, FAQ blocks)
Set up & cross-sell (bundles, related products)
Cleaning up products (duplicate items, incorrect variants, inconsistencies)
Checking stock/variant logic
🎨 Design, branding & consistency
Resolving CSS issues (spacing, fonts, colours, responsive issues)
Monitor uniformity/branding (buttons, icon style, headings, use of colour)
Resolve consistency issues between templates (product, collection, pages)
Making components reusable (sections, blocks, styles)
Making banner style and “look and feel” consistent across the shop
Mobile-first finetuning (menu, sticky elements, CTAs, popups)
🧰 Theme / builder customisations
Set theme settings correctly (typography, colours, buttons)
Building/reusing sections
Minor theme tweaks (Liquid/CSS/JS where necessary)
Styling app integrations neatly so it looks “native”
🖼️ Banners, visuals & content updates
Homepage banners updated (seasons, promotions, new collections)
Add/update collection banners and category visuals
Optimising visuals (compression, correct dimensions, alt-texts)
Image/text alignment with branding (consistent look)
Add additional content blocks for conversion (USPs, trusts, explanations)
📧 Newsletters & email marketing
Create and send newsletters (Klaviyo/Mailchimp/Shopify Email)
Format e-mail templates in your branding
Set up automatic flows (welcome, abandoned cart, post-purchase)
Adding and optimising product recommendations in e-mails
Campaign planning (action → mail → follow-up)
Deliverability basics (SPF/DKIM/DMARC check)
🧩 Site experience & conversion optimisation
Collection page optimisation (filters, sorting, layout, badges)
Improve product grid (labels, sale badges, stock indicators)
Improve texts for key sections (USPs, returns, shipping, guarantees)
Checkout optimisations within what Shopify/theme allows
Add trust elements (payment, delivery, return, warranty)
🏷️ Actions, promotions & temporary campaigns
Set up temporary promotions (discounts, bundles, free shipping, gifts)
Planning and monitoring promotions (start/stop, conditions, banners)
Creating & testing discount codes and rules
Implement promotional communication across site (header bar, banners, popups)
Creating and updating sale/action pages
Checking for “wrong discount” / stacking rules
Contact us
Would you like to know how Online store support can unburden you? Leave your details and we will contact you to discuss your situation and needs.
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For technical issues and general questions, please visit our help centre.
